European Homologation Agency

Official supplier of certificates of conformity to register
a vehicle within the EU

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Terms & Conditions

I.Terms

These general conditions of sale are established by the portal operator EURO COC Ltd (hereinafter called the "Supplier" ) and define the terms of delivery of the certificate of compliance to the customer (hereinafter called the "Customer") .

Under the contract of delivery of the certificate of conformity ( COC) the Supplier shall deliver the certificate of conformity (hereinafter called the "COC" ) to the Customer once the latter has paid the full price of the order.

II.control

To place an order, the Customer must register on the Internet uk@coc-dreal.com site via the registration form . A personal account, registered in a database , each user is associated with .

The customer places an order for a certificate of compliance by the website through the " Order your certificate ."

The order is a unilateral legal act of the Customer to the Supplier and is considered a request from the client to pass the contract for delivery of the certificate of conformity. By submitting the Order, the Customer certifies both have read and unreservedly accepted these terms and conditions, gives his consent to the collection and seizure of their personal information to be used only for the purposes of Supplier for the purpose of order processing and delivery COC agrees with the establishment and acceptance of the tax voucher ( invoice) electronics and certify that I was informed about the impossibility of termination of delivery certificate of Conformity ( COC) as it is a service under specific conditions , which , by its very nature can not be refunded.

Once connected to your personal account , the customer can review them at any time the status of his order. If he wants more information on his order, he needs to do is contact the Supplier or by phone at 0208 123 1418 or by e -mail info@coc-europe.com.

In the proposed tracking control , there are 5 different status :

  • Pending payment : Order recorded but not paid by the Customer.
  • Processing : The order processing COC is started.
  • Sent : The certificate of conformity has been sent to the Client.
  • Extraordinary : We can not issue a certificate of conformity for your vehicle. (the command is repaid )
  • Redeemed : The command has been repaid in full.

By payment of the price of the order, the status " Processing " is automatically assigned to the control that the Supplier confirms to the personal account of the Client.

III.Retraction

Order of COC may be canceled by the Customer until the award of the status " Processing " on command.

There is a cancellation fee of £50 at that time. 

To cancel an order, the Customer must contact the supplier by communicating the order number to cancel.

When the status of the order is "processed", no refund will be made.

IV.Terms of delivery

Delivery COC published on the site uk@coc-dreal.com is informative and may vary. If the delivery date previously agreed is exceeded by more than 21 working days, the Customer has the right to a refund in the amount of 50.00 EURO .

The Supplier can not be held responsible for damage or loss to the parcel if the Customer has specified delivery address incorrect or unsuitable for receiving document.

Once the package is sent by courier services (information available with the tracking number e ), the Supplier shall be liable only for loss and not the non- receipt of the document.

V. Payment Terms

The Customer must pay the full price of the order , once it has completed the order. Once the payment is received by the Supplier , the COC certificate will be considered ordered.

The method of payment chosen by the customer , it will have the choice between paying by credit card ( MasterCard , Visa ), the international system PaymentPaypal (via a Paypal account ) or by bank transfer.

The prices displayed on the site uk@coc-dreal.com does not include taxes ( including VAT). Shipping is free .

VI.complaint

In case of default of the COC, the Customer is obliged to inform the Supplier or by phone at 0208 123 1418 or by e -mail info@coc-europe.com as it is required to return the original position of the COC together with the certificate of the administration of non-acceptance of the COC at the address referred by the Supplier.

VII.Data Protection

By signing the contract to provide the certificate of conformity (COC) , the Customer agrees to the collection and seizure of their personal information . He is entitled to be informed about the type of information contained in the database and the use that is made. The Supplier shall not assign this data to third parties , with the exception of organizations whose cooperation is necessary for the proper execution of the order , including banks (full name or the name of the client) and shipping companies (delivery address ) . This data is always transferred exclusively for the practical implementation of the order. The Supplier is not entitled to sell, rent or otherwise provide access to the database to third parties ( unless otherwise stated) .

VIII.final clauses

These conditions of sale shall come into force on the date of signature by the person delegated to act on behalf of the Supplier. They take effect from the date of publication on the internet uk@coc-dreal.com

The Supplier reserves the right to change the terms and conditions, the provisions latest superseding the original conditions . Trade relations of the contracting parties are still governed by the Terms and Conditions in force at the time of the creation of the contractual relationship and the English law.

These general conditions of sale are established by the company EURO COC Ltd, 2 Old Brompton Road, London, SW7 3DQ , United Kingdom .